Action: Update Ticket

Zendesk Operation

The Create action enables users to automate the update of a ticket in Zendesk.

Example User Story

I want to update an issue in Zendesk, so that I can keep helpdesk engineers aware of my progress.

Fields

Field Name	Field Type	Required
ticket_id	Integer	Yes
subject	String	No
comment	String	No
status	String	No
priority	String	No

Related Connections

Zendesk

Related Automations

Example link

Code (Apache v2.0): Operation

{
  "handle": "update-ticket",
  "state": "inDev",
  "meta": {
    "short": "Update Ticket",
    "description": "Update an existing ticket in Zendesk"
  },
  "input": [
    {
      "name": "ticket_id",
      "type": "Integer",
      "required": true,
      "meta": {
        "description": "The ID of the ticket to update"
      }
    },
    {
      "name": "subject",
      "type": "String",
      "required": false,
      "meta": {
        "description": "The subject of the ticket"
      }
    },
    {
      "name": "comment",
      "type": "String",
      "required": false,
      "meta": {
        "description": "The comment to add to the ticket"
      }
    },
    {
      "name": "status",
      "type": "String",
      "required": false,
      "meta": {
        "description": "The status of the ticket",
        "options": ["new", "open", "pending", "hold", "solved", "closed"]
      }
    },
    {
      "name": "priority",
      "type": "String",
      "required": false,
      "meta": {
        "description": "The priority of the ticket",
        "options": ["low", "normal", "high", "urgent"]
      }
    }
  ],
  "output": [
    {
      "name": "ticket",
      "type": "Object",
      "selector": ["ticket"],
      "meta": {
        "description": "The updated ticket object"
      }
    }
  ],
  "steps": [
    {
      "type": "http",
      "http": {
        "method": "PUT",
        "path": "/api/v2/tickets/{{ticket_id}}",
        "headers": {
          "Content-Type": "application/json"
        },
        "bodyTemplate": {
          "value": "{\"ticket\": {\"subject\": \"{{subject}}\", \"comment\": {\"body\": \"{{comment}}\"}, \"status\": \"{{status}}\", \"priority\": \"{{priority}}\"}}",
          "placeholders": [
            {
              "name": "subject",
              "type": "String",
              "description": "The subject of the ticket",
              "required": false
            },
            {
              "name": "comment",
              "type": "String",
              "description": "The comment to add to the ticket",
              "required": false
            },
            {
              "name": "status",
              "type": "String",
              "description": "The status of the ticket",
              "required": false
            },
            {
              "name": "priority",
              "type": "String",
              "description": "The priority of the ticket",
              "required": false
            }
          ]
        }
      }
    }
  ]
}