Action: Send WhatsApp Message

Twilio Operation

The Send WhatsApp Message action lets you programmatically send WhatsApp messages to users via Twilio’s API.

Example User Story

I want to send a WhatsApp order confirmation via Twilio when a customer checks out, so they get instant receipt details on their phone.

Fields

Field Name	Field Type	Required
to	String	Yes
body	String	Yes
from	String	No

Related Connections

Twilio

Related Automations

Example link

Code (Apache v2.0): Operation

{
  "handle": "send-whatsapp-message",
  "state": "inDev",
  "meta": {
    "short": "Send WhatsApp Message",
    "description": "Sends a WhatsApp message using Twilio's API."
  },
  "input": [
    {
      "name": "to",
      "type": "String",
      "required": true,
      "meta": {
        "description": "Recipient's phone number in E.164 format (e.g., [phone])."
      }
    },
    {
      "name": "body",
      "type": "String",
      "required": true,
      "meta": {
        "description": "The content of the WhatsApp message."
      }
    },
    {
      "name": "from",
      "type": "String",
      "required": false,
      "meta": {
        "description": "Sender's WhatsApp number (Twilio sandbox or registered number). Defaults to the configured Twilio number."
      }
    }
  ],
  "output": [
    {
      "name": "sid",
      "type": "String",
      "selector": ["sid"],
      "meta": {
        "description": "The unique SID of the sent message."
      }
    },
    {
      "name": "status",
      "type": "String",
      "selector": ["status"],
      "meta": {
        "description": "The status of the sent message (e.g., 'queued', 'sent')."
      }
    }
  ],
  "steps": [
    {
      "type": "http",
      "http": {
        "method": "POST",
        "path": "/Messages.json",
        "headers": {
          "Content-Type": "application/x-www-form-urlencoded"
        },
        "bodyTemplate": {
          "value": "To={{to}}&From={{from}}&Body={{body}}",
          "placeholders": [
            {
              "name": "to",
              "type": "String",
              "description": "Recipient's phone number in E.164 format.",
              "required": true
            },
            {
              "name": "from",
              "type": "String",
              "description": "Sender's WhatsApp number.",
              "required": false
            },
            {
              "name": "body",
              "type": "String",
              "description": "The content of the WhatsApp message.",
              "required": true
            }
          ]
        }
      }
    }
  ]
}