Query: View Ticket

Freshdesk Operation

Retrieve a specific ticket from Freshdesk using the ticket ID.

Example User Story

As a support agent, I want to retrieve a specific ticket by its ID so that I can view its details and provide assistance.

Fields

Field Name	Field Type	Required
id	Integer	Yes

Related Connections

Related Automations

Example link

Code (Apache v2.0): Operation

{
  "handle": "get-ticket-by-id",
  "state": "inDev",
  "meta": {
    "short": "Get Ticket by ID",
    "description": "Retrieves a specific ticket from Freshdesk using the ticket ID."
  },
  "input": [
    {
      "name": "id",
      "type": "Integer",
      "required": true,
      "meta": {
        "description": "The ID of the ticket to retrieve."
      }
    }
  ],
  "output": [
    {
      "name": "id",
      "type": "Integer",
      "selector": ["ticket", "id"],
      "meta": {
        "description": "The ID of the ticket."
      }
    },
    {
      "name": "subject",
      "type": "String",
      "selector": ["ticket", "subject"],
      "meta": {
        "description": "The subject of the ticket."
      }
    },
    {
      "name": "status",
      "type": "Integer",
      "selector": ["ticket", "status"],
      "meta": {
        "description": "The status of the ticket."
      }
    }
  ],
  "steps": [
    {
      "type": "http",
      "http": {
        "method": "GET",
        "path": {
          "value": "/api/v2/tickets/{{id}}",
          "placeholders": [
            {
              "name": "id",
              "type": "Integer",
              "description": "The ID of the ticket to retrieve.",
              "required": true
            }
          ]
        },
        "headers": {
          "Content-Type": {
            "value": "application/json"
          }
        }
      }
    }
  ]
}