Query: List Tickets

Freshdesk Operation

Retrieve a list of tickets from Freshdesk based on query parameters.

Example User Story

As a support manager, I want to retrieve a list of tickets from Freshdesk so that I can review and prioritize them.

Fields

Field Name	Field Type	Required
filter	String	No
page	Integer	No

Related Connections

Related Automations

Example link

Code (Apache v2.0): Operation

{
  "handle": "get-tickets",
  "state": "inDev",
  "meta": {
    "short": "Get Tickets",
    "description": "Retrieves a list of tickets from Freshdesk."
  },
  "input": [
    {
      "name": "filter",
      "type": "String",
      "required": false,
      "meta": {
        "description": "Filter tickets based on specific conditions."
      }
    },
    {
      "name": "page",
      "type": "Integer",
      "required": false,
      "meta": {
        "description": "Page number for pagination."
      }
    }
  ],
  "output": [
    {
      "name": "id",
      "type": "Integer",
      "multivalue": true,
      "selector": ["id"],
      "meta": {
        "description": "List of ticket IDs."
      }
    },
    {
      "name": "subject",
      "type": "String",
      "multivalue": true,
      "selector": ["subject"],
      "meta": {
        "description": "List of ticket subjects."
      }
    },
    {
      "name": "status",
      "type": "Integer",
      "multivalue": true,
      "selector": ["status"],
      "meta": {
        "description": "List of ticket statuses."
      }
    }
  ],
  "steps": [
    {
      "type": "http",
      "http": {
        "method": "GET",
        "path": "/api/v2/tickets",
        "headers": {
          "Content-Type": "application/json"
        },
        "queryParams": {
          "filter": "{{filter}}",
          "page": "{{page}}"
        }
      }
    }
  ]
}