Action: Update Ticket

Freshdesk Operation

The Create Ticket action enables users to update an existing ticket in Freshdesk.

Example User Story

As a support agent, I want to update an existing ticket in Freshdesk so that I can keep the ticket information up to date.

Fields

Field Name	Field Type	Required
id	Integer	Yes
subject	String	No
description	String	No
priority	Integer	No
status	Integer	No

Related Connections

Related Automations

Example link

Code (Apache v2.0): Operation

{
  "handle": "update-ticket",
  "state": "inDev",
  "meta": {
    "short": "Update Ticket",
    "description": "Update an existing ticket in Freshdesk"
  },
  "input": [
    {
      "name": "id",
      "type": "Integer",
      "required": true,
      "meta": {
        "description": "The ID of the ticket to update"
      }
    },
    {
      "name": "subject",
      "type": "String",
      "required": false,
      "meta": {
        "description": "The subject of the ticket"
      }
    },
    {
      "name": "description",
      "type": "String",
      "required": false,
      "meta": {
        "description": "The description of the ticket"
      }
    },
    {
      "name": "priority",
      "type": "Integer",
      "required": false,
      "meta": {
        "description": "The priority of the ticket (1=Low, 2=Medium, 3=High, 4=Urgent)"
      }
    },
    {
      "name": "status",
      "type": "Integer",
      "required": false,
      "meta": {
        "description": "The status of the ticket (2=Open, 3=Pending, 4=Resolved, 5=Closed)"
      }
    }
  ],
  "output": [
    {
      "name": "id",
      "type": "Integer",
      "selector": ["id"],
      "meta": {
        "description": "The ID of the ticket."
      }
    },
    {
      "name": "subject",
      "type": "String",
      "selector": ["subject"],
      "meta": {
        "description": "The subject of the ticket."
      }
    },
    {
      "name": "status",
      "type": "Integer",
      "selector": ["status"],
      "meta": {
        "description": "The status of the ticket."
      }
    }
  ],
  "steps": [
    {
      "type": "http",
      "http": {
        "method": "PUT",
        "path": "/api/v2/tickets/{{id}}",
        "headers": {
          "Content-Type": "application/json"
        },
        "bodyTemplate": {
          "value": "{\"ticket\": {\"subject\": \"{{subject}}\", \"description\": \"{{description}}\", \"priority\": {{priority}}, \"status\": {{status}}}}",
          "placeholders": [
            {
              "name": "subject",
              "type": "String",
              "description": "The subject of the ticket",
              "required": false
            },
            {
              "name": "description",
              "type": "String",
              "description": "The description of the ticket",
              "required": false
            },
            {
              "name": "priority",
              "type": "Integer",
              "description": "The priority of the ticket",
              "required": false
            },
            {
              "name": "status",
              "type": "Integer",
              "description": "The status of the ticket",
              "required": false
            }
          ]
        }
      }
    }
  ]
}