Action: Create Ticket

Freshdesk Operation

The Create Ticket action enables users to create a new ticket in Freshdesk.

Example User Story

As a support agent, I want to create a new ticket in Freshdesk so that I can track and resolve customer issues efficiently.

Fields

Field Name	Field Type	Required
subject	String	Yes
description	String	Yes
email	String	Yes
priority	Integer	No
status	Integer	No

Related Connections

Related Automations

Example link

Code (Apache v2.0): Operation

{
  "handle": "create-ticket",
  "state": "inDev",
  "meta": {
    "short": "Create Ticket",
    "description": "Creates a new ticket in Freshdesk"
  },
  "input": [
    {
      "name": "subject",
      "type": "String",
      "required": true,
      "meta": {
        "description": "Subject of the ticket"
      }
    },
    {
      "name": "description",
      "type": "String",
      "required": true,
      "meta": {
        "description": "Description of the ticket"
      }
    },
    {
      "name": "email",
      "type": "String",
      "required": true,
      "meta": {
        "description": "Email of the requester"
      }
    },
    {
      "name": "priority",
      "type": "Integer",
      "required": false,
      "meta": {
        "description": "Priority of the ticket (1: Low, 2: Medium, 3: High, 4: Urgent)",
        "default": "1"
      }
    },
    {
      "name": "status",
      "type": "Integer",
      "required": false,
      "meta": {
        "description": "Status of the ticket (2: Open, 3: Pending, 4: Resolved, 5: Closed)",
        "default": "2"
      }
    }
  ],
  "output": [
    {
      "name": "ticketId",
      "type": "Integer",
      "selector": ["id"],
      "meta": {
        "description": "ID of the created ticket"
      }
    }
  ],
  "steps": [
    {
      "type": "http",
      "http": {
        "method": "POST",
        "path": "/api/v2/tickets",
        "headers": {
          "Content-Type": "application/json"
        },
        "bodyTemplate": {
          "value": "{\"subject\": \"{{subject}}\", \"description\": \"{{description}}\", \"email\": \"{{email}}\", \"priority\": {{priority}}, \"status\": {{status}}}",
          "placeholders": [
            {
              "name": "subject",
              "type": "String",
              "description": "Subject of the ticket",
              "required": true
            },
            {
              "name": "description",
              "type": "String",
              "description": "Description of the ticket",
              "required": true
            },
            {
              "name": "email",
              "type": "String",
              "description": "Email of the requester",
              "required": true
            },
            {
              "name": "priority",
              "type": "Integer",
              "description": "Priority of the ticket",
              "required": false,
              "default": "1"
            },
            {
              "name": "status",
              "type": "Integer",
              "description": "Status of the ticket",
              "required": false,
              "default": "2"
            }
          ]
        }
      }
    }
  ]
}